Apple exchange in Prague: how to trade in your old phone for an iPhone at AG Store
What Apple exchange means in practice and how to swap your old phone for a used, like-new or open-box iPhone at AG Store in Prague. Steps, preparation and a comparison with Apple's trade-in.
In practice, Apple exchange means trading in your old phone for a newer iPhone, so the value of the old device goes toward your next purchase. In Prague, AG Store in Prague 13 (Mukařovského 2590, Luka metro station) offers this for used, like-new and open-box iPhones: you have your old phone appraised, pick a model from the catalog and settle the difference on the spot. We do not sell brand-new iPhones. We sell only open-box, like-new and used devices with a 12-month AG Store warranty. You can find more about appraisal on the Trade-in and Buyback pages.
Quick summary: trading in an old phone for an iPhone
- Back up your data and sign out of iCloud and your Apple ID.
- Choose the iPhone you want and its condition (open-box, like-new or used A/B/C).
- Bring your old phone to Prague 13 or call ahead on +420 774 061 317.
- After the appraisal, decide whether to put the value toward a new purchase or take a buyback instead.
- Take your iPhone home with a 12-month warranty and finish transferring your data.
What people mean by Apple exchange
People searching for this usually want one of two things: Apple's official program for returning an old device, or simply a way to swap an old phone for a newer one. AG Store is not an official Apple Store or an authorized service provider. We are a specialist reseller of Apple devices with our own warranty and service.
The principle is similar, though: your old device has value, and you can use it when buying the next one. The difference is that with us you choose from open-box, like-new and used devices, not from sealed new ones.
Apple expands trade-in to Samsung foldables: what it means for you
According to recent reports, Apple is expanding its trade-in program to include Samsung foldable phones. It is an interesting sign that Apple wants to take in competitors' devices too. However, the news concerns the official program, and it does not tell us how it will work or whether it will be available in the Czech Republic.
To find out exactly what applies at Apple, check the terms directly on its website. If you want to sort out your exchange right away and in Prague, it makes sense to compare the options with a local shop.
Apple trade-in vs. exchange at AG Store
| Criterion | Apple's official program | AG Store Praha 13 |
|---|---|---|
| What you get | Depends on Apple's offer | An open-box, like-new or used iPhone |
| Terms | Set by the official program and country | See the Trade-in page |
| In-person contact | Depends on the chosen channel | Shop in Prague 13, Luka metro, daily 10:00-19:00 |
| Warranty | Per Apple | 12-month AG Store warranty on all devices |
| Returns | Per Apple | Up to 14 days under our terms and conditions |
The table is for orientation only. For Apple, always rely on its current terms.
How the exchange works at AG Store, step by step
1. Preparing your old phone
Make a backup, sign out of your Apple ID and turn off Find My iPhone. We cannot accept a phone with an active lock, because it would be unusable. You can find a detailed guide in our article on preparing an iPhone for buyback.
2. Appraisal
The price depends on the model, storage, condition of the body and display, battery health and functionality. The cleaner and more fully working the phone, the better the result.
3. Choosing your new iPhone
In the catalog you choose a model and condition. You can compare conditions on the Device conditions page.
Which iPhone condition suits an exchange
- Open-box: packaging opened, phone unused and not activated, battery 100%. Closest to a new device.
- Like-new: minimal signs of use, battery 100%. A good compromise between price and appearance.
- Used A/B/C: cosmetic wear, battery usually above 80%. The lowest price.
What affects the value of your old phone
- Model and storage: newer generations hold their value better.
- Display and frame: scratches and dented corners lower the price.
- Battery: lower capacity means a lower appraisal.
- Functionality: Face ID, cameras, buttons and speakers.
- Accessories: the original box and cable can help.
When to choose an exchange and when a standalone buyback
If you have already picked your target iPhone, an exchange pays off. If you just want cash for your device, there is the buyback. You can also decide after the appraisal in the shop.
If you have a question beforehand, call or write to info@agstore.cz. The shop is open every day from 10:00 to 19:00.