Warranty

Warranty information

• What warranty do you provide on AG Store devices?

  We provide a 12-month warranty on all devices purchased from AG Store. Details are always listed with the product and on the tax document. See also the terms and conditions.

• What does the warranty cover?

  The warranty covers manufacturing defects and technical faults that are not caused by the user - for example hardware failures or manufacturing defects. Repairs go through our service centre.

• What does the warranty not cover?

  The warranty does not cover damage caused by drops, moisture, or unauthorized repair, nor normal wear or cosmetic defects from use. Grades are on the Device conditions page.

• What should I do if a device stops working?

  Contact us by email at info@agstore.cz or visit the shop. Describe the fault and have your proof of purchase ready - we will run diagnostics and suggest a solution.

• Is diagnostics charged as part of a warranty claim?

  If the claim is accepted under warranty, we do not charge for diagnostics. If the fault is not covered, we quote diagnostics and repair in advance via service.

• Are documents required to claim the warranty?

  Yes. Keep the receipt or proof of purchase to claim the warranty. We cannot process a claim without a document. Questions: info@agstore.cz.

• How long does a warranty repair take?

  The time depends on the type of fault and parts availability. We usually aim to resolve a claim within days to weeks - we give an exact estimate after diagnostics at service.

• Can I claim the warranty if I bought the device online?

  Yes. The warranty is the same for online and in-store purchases. You can handle a claim by email or in person at the AG Store shop (OC Luka Living).