> **Legal notice:** The Czech version of these Terms is the legally binding text. This English translation is for convenience only. Read the Czech Terms.
GENERAL TERMS AND CONDITIONS (GTC)
0. Seller identification
0.1. Online store: AG store (www.agstore.cz) 0.2. Operator and seller: Apple Genius s.r.o. 0.3. Company ID (IČO): 23107430 0.4. Registered office: Vosmíkových 930/12, Libeň, 180 00 Praha 8 0.5. Registered in the Commercial Register kept by the Municipal Court in Prague, file no.: C 421516/MSPH 0.6. Store: Mukařovského 2590, Praha 13, 155 00 0.7. E-mail: info@agstore.cz 0.8. The seller is not an authorised reseller or service partner of Apple Inc. and does not act on behalf of Apple Inc.
I. Basic provisions
1. Subject and purpose of the GTC
1.1. These General Terms and Conditions (the “GTC”) govern the relationship between the parties to a purchase contract. 1.2. One party is the seller: Apple Genius s.r.o., operating the AGSTORE online store (www.agstore.cz), with its registered office at Vosmíkových 930/12, Libeň, 180 00 Praha 8, IČO: 23107430, Commercial Register of the Municipal Court in Prague, file C 421516/MSPH (the “seller”). 1.3. The other party is the buyer (the “buyer”).
2. Definition of the buyer
2.1. The buyer may be a consumer or a business. 2.2. A consumer is a natural person who concludes a contract with the seller outside their business or professional activity. 2.3. A business is a person acting within their business activity. 2.4. If the buyer states a company identification number in the order, they acknowledge that the GTC provisions for businesses apply to them.
3. Acceptance of the GTC
3.1. By placing an order or concluding a purchase contract, the buyer confirms that they have read these GTC before concluding the contract. 3.2. The GTC also include the complaints procedure in Art. IV and the personal data protection terms in Art. VI. 3.3. The buyer expressly agrees to these terms.
4. Scope of application
4.1. These GTC apply to purchases via the AGSTORE online store (www.agstore.cz). 4.2. These GTC also apply to purchases made in the seller’s brick-and-mortar store.
5. Archiving and availability
5.1. The text of the GTC is archived by the seller in electronic form. 5.2. The GTC are available to the buyer on the seller’s website.
II. Information before concluding the contract
1. Prices and fees
1.1. Product prices include all statutory fees. 1.2. The seller is not a VAT payer. 1.3. Shipping costs and any additional services are not included in the product price. 1.4. Shipping and other service costs are shown separately before the order is completed.
2. Condition of goods (new and used)
2.1. The seller offers both new and used goods for sale. 2.2. Used goods are always marked as such in the product description. 2.3. The condition of used goods corresponds to normal wear consistent with ordinary use and the age of the product.
3. Consumer’s right to withdraw (distance purchase)
3.1. A consumer may withdraw from a contract concluded at a distance (via the e-shop) within fourteen (14) days of receiving the goods. 3.2. The right under clause 3.1 is exercised in accordance with Section 1829 of the Czech Civil Code.
4. In-store pickup without prior payment
4.1. If the buyer orders goods via the e-shop and chooses in-store pickup without prior payment, a distance purchase contract is not concluded. 4.2. The purchase contract is concluded only when the buyer pays for and collects the goods at the seller’s store.
5. Condition of returned goods upon withdrawal
5.1. The buyer must return the goods in the condition in which they received them. 5.2. If the value of the goods decreases because the buyer handled them beyond what is necessary to become familiar with their nature and properties, the buyer is liable to the seller for the resulting damage.
6. Costs of returning goods
6.1. In case of withdrawal, the consumer bears the costs of returning the goods to the seller.
III. Conclusion of the purchase contract
1. How the contract is concluded
1.1. The purchase contract arises: 1.1.1. in the seller’s brick-and-mortar store - upon payment and collection of the goods by the buyer, 1.1.2. for e-shop purchases - upon confirmation of the order by the seller.
2. Right to reject or cancel an order
2.1. The seller reserves the right to reject or cancel an order, in particular in case of: 2.1.1. an obvious technical pricing error, 2.1.2. stock depletion, 2.1.3. suspected abuse of the ordering system.
3. Archiving of the contract
3.1. The concluded contract is archived by the seller for the period required by applicable law. 3.2. The concluded contract is not accessible to third parties.
4. Obligations of the parties
4.1. The seller undertakes to deliver the goods to the buyer in the agreed quantity, quality and specification and to enable the transfer of ownership. 4.2. The buyer undertakes to accept the goods and pay the purchase price.
5. Transfer of ownership and risk of loss
5.1. Ownership of the goods passes to the buyer upon full payment of the purchase price. 5.2. The risk of accidental loss of the goods passes to the buyer upon receipt of the goods.
6. Orders over 50,000 Kč
6.1. For orders with a total value exceeding 50,000 Kč, the seller reserves the right to deliver the goods only after full payment of the purchase price.
IV. Seller’s liability - Complaints procedure
1. Conformity with the contract
1.1. The seller is liable to the buyer for the goods conforming to the contract upon receipt within the meaning of Section 2161 et seq. of the Civil Code (conformity with the contract). 1.2. Goods conform to the contract in particular if they match the description, quantity, quality, functionality, compatibility and interoperability and have the properties the buyer may reasonably expect.
2. Presumption of defect in the first 12 months
2.1. If a defect appears within twelve (12) months of receipt of the goods, it is presumed to have existed at the time of receipt, unless proven otherwise.
3. Used goods
3.1. For used goods, the seller is liable only for defects exceeding normal wear consistent with the age and condition of the product upon receipt.
4. Buyer’s rights in case of a defect
4.1. If a defect exists, the buyer may request: 4.1.1. repair of the defect, 4.1.2. replacement, 4.1.3. a reasonable discount on the purchase price, 4.1.4. withdrawal from the contract, depending on the nature of the defect and in accordance with the Civil Code.
5. Filing a complaint
5.1. The buyer must file a complaint without undue delay after discovering the defect. 5.2. A complaint is filed: 5.2.1. in person at the seller’s store, 5.2.2. or electronically by e-mail: info@agstore.cz.
6. Buyer’s duties when filing a complaint
6.1. The buyer must provide the complained device complete, including accessories. 6.2. The buyer must remove security locks (Apple ID, iCloud, access codes) that prevent device diagnostics.
7. Complaint handling period
7.1. The complaint handling period is a maximum of thirty (30) days from the day the complaint is accepted.
8. Data on the complained device
8.1. The seller is not liable for loss or damage to data stored on the complained device.
V. Withdrawal from the contract
1. Distance contract
1.1. A consumer may withdraw from a contract concluded at a distance within fourteen (14) days of receiving the goods.
2. Brick-and-mortar store
2.1. For purchases in the seller’s brick-and-mortar store, the consumer has no statutory right to withdraw from the contract. 2.2. This does not affect the consumer’s rights arising from liability for defects.
3. Form of withdrawal
3.1. Withdrawal may be made in writing, electronically, or in person at the seller’s store.
4. Returning the goods
4.1. The consumer must return the goods to the seller without undue delay, no later than fourteen (14) days from withdrawal.
5. Refund
5.1. The seller refunds the consumer the money received no later than fourteen (14) days from receipt of the returned goods.
6. Exception - hygiene reasons
6.1. The right to withdraw does not apply to goods with a broken protective seal for hygiene reasons (e.g. earphones).
VI. Personal data protection
1. GDPR compliance
1.1. The seller processes buyers’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
2. Scope of processing
2.1. Personal data are processed only to the extent necessary to perform the purchase contract and the seller’s legal obligations.
3. Buyer’s rights
3.1. The buyer has the right to access their personal data and to have them rectified, erased or processing restricted.
VII. Payment terms
1. Payment methods
1.1. The buyer may use the payment methods currently available on the AGSTORE website or in the seller’s brick-and-mortar store.
2. Changes to payment methods
2.1. The seller reserves the right to change available payment methods according to operational capacity.
VIII. Delivery terms
1. Method of delivery
1.1. The seller delivers goods via the PPL courier service or by in-store pickup at the seller’s store.
2. Inspection upon receipt
2.1. The buyer must check the condition of the parcel upon receipt. 2.2. If the parcel is damaged, the buyer must notify the carrier and the seller without delay.
3. Later complaint about parcel damage
3.1. A later complaint about mechanical damage to the parcel does not deprive the buyer of the right to complain about the goods. 3.2. A later complaint enables the seller to prove that the defect did not arise during transport.
IX. Out-of-court dispute resolution
1. ADR - Czech Trade Inspection Authority
1.1. In a consumer dispute, the buyer may contact the out-of-court dispute resolution body:
Česká obchodní inspekce - ADR Štěpánská 15, 120 00 Praha 2 Web: https://adr.coi.cz
2. ODR platform
2.1. The buyer may also use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr
X. Final provisions
1. Entry into force
1.1. These GTC are valid and effective from the date of publication on www.agstore.cz.
2. Changes to the GTC
2.1. The seller reserves the right to amend these GTC in accordance with applicable law.
Date: 01.08.2026