Customer
support

Payment information

• What payment methods are available?

  We accept card payments (Visa, Mastercard), cash in the shop, bank transfer, Apple Pay and Google Pay. Online orders can be paid when you place the order or at in-store pickup.

• Can I pay cash in the shop?

  Yes. At the AG Store shop (OC Luka Living) we accept cash in CZK and card payments.

• Can I pay online or by card on pickup?

  Yes. You can pay for the order online when you complete the purchase, or by card or cash at in-store pickup.

• Do you accept Apple Pay / Google Pay?

  Yes. We support Apple Pay and Google Pay for online payments and in the shop (at the terminal).

• Is payment on the website secure?

  Yes. Payments go through a secure payment gateway. We do not process or store card details in our systems.

• How do I get a receipt?

  After you complete the order you receive a tax document by email. For in-store pickup we issue a receipt in the shop.

• How do refunds work?

  When a return is approved we refund the money the same way the order was paid - usually within a few business days after we receive the goods back.